At PrimeWork, our customers' satisfaction is our number one priority. We understand that sometimes you will need to return something you have purchased from us, and are happy to accommodate that, within the following guidelines:
We are happy to take back any regularly stocked item, provided it is returned in saleable condition together with the original packaging. To reduce processing time, please provide a copy of your tax invoice together with the items returned.
Products that are not usually stocked, and have been bought in for the fulfillment of your order are usually non-returnable, unless we are able to return them to our supplier. If we incur restocking fees we will need to pass it on to the client. We will also pass on any freight charges that are associated with the return of the item.
Items that are covered by Australian Consumer Law as requiring a replacement or refund are re-invoiced at the time of replacement. The original invoice will be credited once we receive a credit from the supplier. This process can sometimes take some time longer than regular returns. In the case of faulty toners please include a sample print with the toner so the supplier can see what is wrong. In the case of a non major failure, you are entitled to get the item repaired or replaced by the supplier, as outlined in the ACL.
We try to be as flexible as possible with returns and treat each case on an individual basis within the above guidelines. Please contact us and we will do our very best to assist.